Feedback form

Step by step explanation about how to use the feedback form

In the Main Menu under "Support center" you will find the option "Feedback".

You can use this feedback form to send us complaints and feedback so that we can further improve our services together with our suppliers.

Quality system according to ISO Standardization (ISO9001:2015)

By continuously testing our work processes against the requirements of our customers and suppliers, we at Meetingselect make our areas for improvement transparent. We guarantee our processes in our quality systems according to ISO standards. In this way we stay up-to-date as an organization and we can see per period which goals we have achieved.

What happens to my feedback?

• The Reservation Team is happy to receive the complaint or compliment in writing by email or via our feedback form. The team will immediately send a confirmation email to the reporter of the feedback acknowledging receipt of the complaint or compliment and confirming that a solution and/or feedback will be returned within 24 hours.
  This email will include a cc to your Meetingselect account manager.
• Our Customer Support department will create a complaint and compliment file in our CRM system Salesforce, called a case. The case is the central compliments and complaints file in which all correspondence around feedback is documented and stored centrally. In this way the file is always accessible to Meetingselect.
  The case gets a unique case number which can be referred to in the communication.
  In the case is stored what type of feedback it concerns, who the reporter is from the side or location and what follow-up steps will be taken.
• If it appears that the complaint relates to Meetingselect's internal operations, this will be discussed with the department involved and/or the Meetingselect account manager within 8 hours. Also, someone from the management will always be involved in handling and resolving the complaint.
• If it appears that the complaint is related to one of the suppliers, we will immediately contact the supplier involved and ask for a solution.
  The Customer Support employee will at all times maintain control as may be expected of our role as an intermediary. In this way we can monitor that timely feedback is given and an appropriate solution is provided.
  

• Depending on the nature of the complaint, further investigation will be conducted where you will be kept informed of progress. In any case, a solution and/or email feedback will be provided within 24 hours of receipt of the complaint on the next steps to be taken.
• Once a resolution has been provided to the complainant, it will be evaluated whether the resolution is satisfactory. If so, the case will be closed. If not, step 3 or step 4 will be triggered again.
• After the case has been closed, it will return to the reports, which will be discussed during the quarterly meeting with your Account Manager.
  Also, Meetingselect or supplier respectively will check if the quality requirements need to be adjusted to prevent recurrence.