You have experience in dealing with clients and are looking for a (new) challenge at an international and ambitious company. This is your chance! We are looking for a Team Leader Client Support who can join our international team!
Who are we?
We are an international team, representing numerous cultures and together we work towards one goal; making sure that our clients book the right venue for their meeting/training/congress/event.
We want to meet you!
If you are the m/f/x with 2-5 years of experience in a similar position and you like to take ownership, are pro-active, a natural leader and can work independently, then we should really meet!
In this position you will be responsible for managing the Client Support team that is located in the USA . You will be responsible for coaching, guiding and managing the team of Client Specialists, monitoring and generating reports, setting up and monitoring the departmental OKR’s and dealing with escalations. Furthermore, you are also an operational part of the team and handle the requests for hotel reservations, events, workshops, meetings, training courses, congresses and hotel bookings. And of course, you will be in contact with clients to advise the best venue and opportunities in the market and with venues to negotiate the best commission, prices and terms & condition. Finally, you will ensure the correct supply of administrative data of current applications for the Administration.
You will be part of our Client Support International team, which currently consists of colleagues all around the globe, and we are looking for a Team Leader in New York to expand the team!
What do you bring?
- You have a Bachelor degree in Business Administration, Hospitality, Leisure, Tourism or related field.
- You have 2-5 years of experience in a similar position preferably in the hospitality industry.
- You have 4+ years of experience with managing a team.
- You like to work pro-actively and independently in a team.
- You have excellent understanding of the English Language, both written and spoken.
- You are stress resistance, independent, accurate, pro-active, you want to learn and you have a problem-solving ability.
- You have good communication and negotiation skills.
- You are organized and manage your time in an efficient way.
What can you expect from us?
- You will be part of a dynamic and fast-growing international company.
- You will work in a company with an informal atmosphere.
- You will have a 40-hours workweek.
- You are eligible to 15 vacation days based on 40 hours.
- You will receive a yearly personal budget of €500 based on 40 hours.
- You will have the possibility to grow within the company (also to international offices).
- You will work remote.
- You will get agent discount at internal hotel chains for private trips.
When, now!
Tell us why you are the perfect M/F/X to complete our team. Any questions about the vacancy? Please contact Sara Tayar or apply direct by sending your CV with a short motivation letter or video to work@meetingselect.com with as subject “Team Leader Client Support New York".
